We urge you to think twice before labelling the person in this all-important position as "just a receptionist", whether it be consciously or subconsciously. They are in fact the face of your company, the first interaction any client has with your business is through them.
I have been active in the business world my whole career and time and again it is brought home to me just how vital the people in these positions are to the success of our businesses
Unfortunately, many might have the following pattern of thinking regarding the role of a receptionist: "how difficult is it to answer a phone". But that's not the full extent of the role, is it? No! The receptionist is responsible for
answering the phone, handling detailed admin duties, has to handle incoming visitors and deal with angry or confused customers... Not to mention the fact that they must also avoid dropping calls from multiple lines ringing simultaneously and remain cool, calm and collected!! Sound like a lot?
Good, then we're getting our point across.
A good receptionist ensures the smooth running of your organisation
. They are at the frontline, the first impression of your business- And you know what they say about first impressions...
The role of Frontline Receptionist takes a special set of very specific qualities and skills, and these need to be taught and practised
. It's simply not sound business sense to place someone in a position where they speak to your customers, if you haven't ensured they're thoroughly professional and skilled at what they do.
At Staff Training we offer Frontline Reception training
to equip and empower anyone in this position, because we know how demanding this role can be and we want you to succeed!
Ready to explore your Frontline Reception training options?
Give us a call or check out our website for more details.