The aim of this workshop is to assists leaders in the art of collaboration, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use enabling the easy implementation of this highly desirable leadership style.
The aim of this workshop is to educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.
The aim of this workshop is for the delegate to understand the challenges and harness the strengths of doing business in a multi-cultural society. This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations.
The modules covered assist the delegate in identifying appropriate behaviour in the workplace, with a strong customer centric approach.
The aim of this workshop is to assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.
The aim of this workshop is to advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff.
This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.
This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.
This workshop is SACE accredited and carries 10 PDP points. It is ideal for individuals or for departments, designed to improve our levels of Self Mastery and consequently improve stress management, our natural leadership skills and conflict handling. This workshop provides a framework for knowing your team and using the natural gifts and strengths in the team to their fullest potential.
The Enneagram is a universally recognised tool. Making use of pre-workshop individual questionnaires, and in some instances team reports our accredited facilitators are able to assist the delegates with the knowledge of personal and team strengths and weaknesses, behaviours and interactions that can lead to realisation of potential and minimising of weaknesses.
This highly acclaimed development tool has been used to good effect in many of our leading global organisations. The workshop has the effect of being highly motivational.
This workshop has been designed as a one-day teambuilding yet customer orientated workshop. Its main aim is to provide motivation to the team whilst simultaneously addressing solutions needed to work related challenges.
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.