When we communicate with someone else, it’s usually for a reason:
• We want to sell
them something and need them to see the value in it.
• We want to convince them
of our way of thinking on something and, once again need them to see our perspective.
• We need them to do something
for us and must make a decent case for their taking it on.
• We want to share information
• We want to connect
• We want to debrief
on an event/topic we are finding difficult, therefore we need their affirmation and/or support.
These are a few of the reasons we choose to engage another's attention.
If we reduce these interactions to their very essence
, we are actually wanting the other party to co-operate: "Please assume that I have the required credibility to share this information", "Please greet me back in a pleasant manner", "Please understand what information I need from you to answer my question". The list goes on...
We communicate with others
for myriad reasons, but always with the same agenda - hear me, listen to me, help me, fear me, validate me and many more.
Whether we like it or not our success in this world, (even when asking others to not communicate with us), is dependent upon how effectively we transmit the message
With that in mind - here are eleven key components
integral to effective communication:
• Talk to
the person - not at them
• Check to see if they're in a place where they can take on board
whatever you need to discuss. Their mind may well be on a different priority.
• Enter into a dialogue
rather than a one way monologue.
with a view to getting them to talk!
• Make eye contact
- seems like a no-brainer, but it's kind of hard to do when you're multitasking.
• Focus on the conversation
at hand not your electronic devices!
• Be courteous
- there's never an excuse to be rude even when you're giving a negative message.
• Explain yourself clearly and check the other person heard you correctly
by asking them to paraphrase.
• If you're stressed/upset/sad/angry/hectically busy, tell the other person
where you're at so they don't take your less than happy demeanour personally.
• Be honest but kind
. A little kindness goes a long way.
• Soften your words
- please and thank you cost you nothing except when you omit to use them!
How much time do you spend
clearing up the fall-out resulting from misunderstandings between your team/departments/employees??
At Staff Training we specialise in the art of Effective Communication
. It's the bedrock upon which our soft skill competencies rest
and we have a number of online courses and Facilitator-led Zoom workshops. We have specialised in the art of communication throughout the 20 years we've been in this industry and we'd love to share what we've learnt with you.
is a South African soft skills training provider with more than 60 workshops on offer.
Email us at info@StaffTraining.co.za
for more info or give us a call at 0861 996 660