Office Management 2 Days

Aim / Intro

This is a highly interactive workshop covering every aspect of office administration and management. It is specifically targeted at office administrators, personal assistants and employees who are responsible for a variety of duties, all of which are essential to the smooth running of the department or company as a whole. This workshop is best completed over a two-day period and has also proven itself to be particularly effective when presented on an in-house basis to a group of support staff.

Course Content

Skills, qualities and attributes required for success

How to realise our full potential. What should we expect from ourselves?

Understanding People

Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge

Setting Clear Goals and Expectations

Goal setting made real. Theoretical and practical approach to goal setting

Identifying Urgent versus important tasks and realistic deadlines

Practical exercise on prioritising - the time matrix explained

Clear Communication, Delegation and Assertive Speech

All aspects of communication, internal and external; the art of delegation; how to set effective boundaries and communicate these clearly

The key to Effective Written Communication

All aspects of written communication discussed in detail with practical exercises

Maintaining Professionalism and Etiquette

Using practical examples and explaining theory we understand what etiquette actually is and how it affects every area of our working life

Confidentiality

Discussion and exercises highlighting common errors and their serious consequences

Practical advice on Lists, Organisation and Record Keeping

Filing systems, administration and record keeping in detail

Effective Minute Taking

Minuting taking made easy - the theory and practical

Keeping an Effective Diary

An in-depth module on how to organise your day and desk

Mini Project Management

Taking a project management approach into the office environment -
we work through a practical exercise

More Insight

"Begin at the beginning," the King said gravely, "and go till you come to the end; then stop." ~ Lewis Carroll (Alice's Adventures in Wonderland)

This workshop is for all office managers, project administrators and PA's who find it is necessary to assist their teams in finding their way through the maze!

In fact it is also extremely necessary for those who work in a small office and who need to set up systems and procedures for their offices. Good office management is crucial to the success of a company and without the organisation and structures that go along with this, we would waste huge amounts of time.

From goal setting to minute taking and record keeping, this workshop addresses the needs of a well organised office.

US ID	NQF Level	Credits	Description
110021	4	6	Achieve personal effectiveness in a business environment.
110009	4	4	Manage administration records (Historical)
110003	4	8	Develop administrative procedures in a selected organisation (Historical)
242820	3	4	Maintain records for a team

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

Book for next workshop

Cape Town: 2025-07-01

Johannesburg: 2025-07-01

Durban: 2025-07-01

Port Elizabeth: 2025-07-01

Polokwane: 2025-07-01

Pretoria: 2025-07-01

Virtual Seminar: 2025-07-01

Book Inhouse: Enquire Now

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Contact Us

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

Download PDF Course Outline

Why do this training?

'This course covered so much more than I expected. I feel empowered and excited about my work. ~ Christine'