Office Management 2 Days
Begin at the beginning, and go till you come to the end; then stop,' as Lewis Carroll's King put it.
About the course
This 2-day workshop for office administrators and PAs covers goal-setting, the Time Matrix for prioritising urgent versus important tasks, effective minute taking, diary management, and a mini project management approach applied to office work. The result: a well-organised office running on systems, not chaos theory.
What it covers
Skills, qualities and attributes required for success
How to realise our full potential. What should we expect from ourselves?
Understanding People
Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge
Setting Clear Goals and Expectations
Goal setting made real. Theoretical and practical approach to goal setting
Identifying Urgent versus important tasks and realistic deadlines
Practical exercise on prioritising - the time matrix explained
Clear Communication, Delegation and Assertive Speech
All aspects of communication, internal and external; the art of delegation; how to set effective boundaries and communicate these clearly
The key to Effective Written Communication
All aspects of written communication discussed in detail with practical exercises
Maintaining Professionalism and Etiquette
Using practical examples and explaining theory we understand what etiquette actually is and how it affects every area of our working life
Confidentiality
Discussion and exercises highlighting common errors and their serious consequences
Practical advice on Lists, Organisation and Record Keeping
Filing systems, administration and record keeping in detail
Effective Minute Taking
Minuting taking made easy - the theory and practical
Keeping an Effective Diary
An in-depth module on how to organise your day and desk
Mini Project Management
Taking a project management approach into the office environment -
we work through a practical exercise
“This course covered so much more than I expected. I feel empowered and excited about my work. ~ Christine”
How we run it
"Begin at the beginning," the King said gravely, "and go till you come to the end; then stop." ~ Lewis Carroll (Alice's Adventures in Wonderland)
This workshop is for all office managers, project administrators and PA's who find it is necessary to assist their teams in finding their way through the maze!
In fact it is also extremely necessary for those who work in a small office and who need to set up systems and procedures for their offices. Good office management is crucial to the success of a company and without the organisation and structures that go along with this, we would waste huge amounts of time.
From goal setting to minute taking and record keeping, this workshop addresses the needs of a well organised office.
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 110021 | 4 | 6 | Achieve personal effectiveness in a business environment. |
| 110009 | 4 | 4 | Manage administration records (historical) |
| 110003 | 4 | 8 | Develop administrative procedures in a selected organisation (historical) |
| 242820 | 3 | 4 | Maintain records for a team |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Office Management 2 Days to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.