This is a highly interactive workshop covering every aspect of office administration and management. It is specifically targeted at office administrators, personal assistants and employees who are responsible for a variety of duties, all of which are essential to the smooth running of the department or company as a whole.
This workshop is best completed over a two-day period and has also proven itself to be particularly effective when presented on an in-house basis to a group of support staff.
Skills, qualities and attributes required for success
How to realise our full potential. What should we expect from ourselves?
Why we relate really well to some people and simply don't understand others. A module on personality profiling and how to effectively implement the knowledge
Setting Clear Goals and Expectations
Goal setting made real. Theoretical and practical approach to goal setting
Identifying Urgent versus important tasks and realistic deadlines
Practical exercise on prioritising - the time matrix explained
Clear Communication, Delegation and Assertive Speech
All aspects of communication, internal and external; the art of delegation; how to set effective boundaries and communicate these clearly
The key to Effective Written Communication
All aspects of written communication discussed in detail with practical exercises
Maintaining Professionalism and Etiquette
Using practical examples and explaining theory we understand what etiquette actually is and how it affects every area of our working life
Discussion and exercises highlighting common errors and their serious consequences
Practical advice on Lists, Organisation and Record Keeping
Filing systems, administration and record keeping in detail
Effective Minute Taking
Minuting taking made easy - the theory and practical
Keeping an Effective Diary
An in-depth module on how to organise your day and desk
Mini Project Management
Taking a project management approach into the office environment - we work through a practical exercise
"Begin at the beginning," the King said gravely, "and go till you come to the end; then stop." ~ Lewis Carroll (Alice's Adventures in Wonderland)
This workshop is for all office managers, project administrators and PA's who find it is necessary to assist their teams in finding their way through the maze!
In fact it is also extremely necessary for those who work in a small office and who need to set up systems and procedures for their offices. Good office management is crucial to the success of a company and without the organisation and structures that go along with this, we would waste huge amounts of time.
From goal setting to minute taking and record keeping, this workshop addresses the needs of a well organised office.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.