How to Build Rapport

What is this course about?

This workshop focusses on building rapport. How to make connections that are authentic and long lasting, without overstepping the lines of professionalism. This workshop is highly valuable in the digital age where we work on a global scale, in a diverse environment and do not always have the advantage of non-verbal communication cues.

What is the key content covered?

What is Rapport Building

The Definition.
Understanding Why it is so important.
The 4 Pillars of Rapport Building.
The psychology of influence - what people respond to.

Similarity

The psychology behind similarity.
The challenges in a global market.
Overcoming the challenges.

Empathy

The difference between empathy and compassion.
Does the business world need both empathy and compassion?
What are the behaviours that relate to these?

Authenticity

What does authenticity mean in the business world?
The ethics of authenticity in the business world
What behaviours reflect authenticity?

Shared Experiences

Actively seeking shared experiences.
The danger of assumption.
Is there safe ground for professional sharing?

Returning to Values

Building a road map of professional behaviour from values

You benefit from our experience!

At the end of this workshop delegates will have the ability to understand the psychology behind- and the tools that play a role in authentic long-lasting relationships from a professional viewpoint.


US ID NQF Level Credits Description

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available

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Cape Town: 2026-01-28
Johannesburg: 2026-01-28
Durban: 2026-01-28
Port Elizabeth: 2026-01-28
Polokwane: 2026-01-28
Pretoria: 2026-01-28
Virtual Seminar: 2026-01-28
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What is the duration of the course? : 0.5 days
All our full day in person workshops commence at 08:30 and end at 16:30. Times can differ for virtual and inhouse group workshops.
Cape Town Johannesburg Polokwane Durban Port Elizabeth Pretoria Virtual
R2450.00 p/p R2500.00 p/p R2450.00 p/p R2500.00 p/p R2450.00 p/p R2500.00 p/p R2150.00 p/p
  • Prices quoted include VAT @ 15%
  • All course material, lunch and refreshments are provided for open hosted workshops.
  • The content of inhouse workshops can be customised to your company requirements
  • Inhouse workshops (normally for larger groups and at your premises), attract substantial discounts!
Please contact us for the best inhouse or SETA rates or book online now if you prefer!