How to Build Rapport

Aim / Intro

This workshop focusses on building rapport. How to make connections that are authentic and long lasting, without overstepping the lines of professionalism. This workshop is highly valuable in the digital age where we work on a global scale, in a diverse environment and do not always have the advantage of non-verbal communication cues.

Course Content

What is Rapport Building

The Definition.
Understanding Why it is so important.
The 4 Pillars of Rapport Building.
The psychology of influence - what people respond to.

Similarity

The psychology behind similarity.
The challenges in a global market.
Overcoming the challenges.

Empathy

The difference between empathy and compassion.
Does the business world need both empathy and compassion?
What are the behaviours that relate to these?

Authenticity

What does authenticity mean in the business world?
The ethics of authenticity in the business world
What behaviours reflect authenticity?

Shared Experiences

Actively seeking shared experiences.
The danger of assumption.
Is there safe ground for professional sharing?

Returning to Values

Building a road map of professional behaviour from values

More Insight

At the end of this workshop delegates will have the ability to understand the psychology behind- and the tools that play a role in authentic long-lasting relationships from a professional viewpoint.

US ID

NQF Level

Credits

Description

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

Book for next workshop

Cape Town: 2025-05-06

Johannesburg: 2025-05-06

Durban: 2025-05-06

Port Elizabeth: 2025-05-06

Polokwane: 2025-05-06

Pretoria: 2025-05-06

Virtual Seminar: 2025-05-06

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Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

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Download PDF Course Outline