Emotional Intelligence
What is this course about?
Emotional intelligence isn't the opposite of intelligence — it's where head and heart actually meet, as psychologist David Caruso put it. This 1-day workshop covers intrapersonal intelligence (locus of control, motivation) and interpersonal intelligence (communication style), using case studies to build practical tools for recognising and addressing low emotional competence. The result: staff better equipped for the stress and conflict of a modern workplace.
Key content covered
Principles of Emotional Intelligence Explained
An in depth understanding of what emotional intelligence is
Principles of Emotional Intelligence in Practice
How our EQ impacts on every aspect of our lives, working or personal, demonstrated through many case studies and discussion
Assessment of Emotional Intelligence and Competence
The evaluation methods used to assess emotional competence in the work place. Case studies assisting us to recognise behaviour that lacks emotional competencies and intelligence
Addressing Competencies With the Tools at Our Disposal
Practical tools for the development of emotional competencies, how and where to use them and how to develop your approach.
Intra Personal Intelligence
Understanding our Locus of Control, our inner strength, our approach to change and our personal mindset including motivation
Inter Personal Intelligence
Understanding our inter personal approach and preferred manner of communication and how to address this from an emotional intelligence viewpoint
Cases for Improved Emotional Competencies
Case Studies and further reading for analysis
You benefit from our experience
The concept of emotional intelligence vs. intelligence quotient is a relatively new one.
"It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersection of both." ~ David Caruso - From ("Emotional What?")
The need for corporations to include and assist with the development of emotional intelligence has been highlighted with the onset of the digital age. Along with computers came not only need for change but a need to adjust expectation and recognise different skills sets.
Studies have proven that individuals with improved emotional competencies are up to four times more successful than their equals with similar IQs.
It therefore stands to reason that all organisations should place emotional intelligence training on their to-do list for this skills year.
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 252031 | 5 | 4 | Apply the the principles and concepts of emotional intelligence to the management of self and others. |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
I didn't expect to relate to this subject, but I learnt it's at the centre of everything we do. ~ Lindiwe
Run Emotional Intelligence for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Emotional Intelligence to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.