Critical Thinking and Problem Solving


This course develops cognitive skills/analytical thinking in learners helping to develop adaptive thinking patterns in diverse work and academic settings. Using a variety of well-known and up to date tools to develop these methodologies, the workshop is applicable to all levels of the organisation assisting in the outcomes of better decision making. This workshop is useful for all team leaders, client service representatives, supervisors and managers.


Articulating or defining the problem

Defining the problem or situation as what it is using various methods available also defining what it is not

Viewing different perspectives, using various business tools at our disposal

Using various business tools at our disposal to help us build varying perspectives of the problems, leading to critical thinking

Building usable Knowledge

Separating the usable and the non-useable knowledge, ensuring that various components of the problem have been analysed and clarified leading to better problem solving

Identifying the best possible solutions

Identifying the best solutions through various methods of questioning and collaboration, problem solving techniques and strategies

Evaluating solutions

Identifying the measurable and the timing of these

Acting on solutions and findings

Evaluating the strategy application and adapting where necessary to change circumstances or task requirements


A delegate who achieves this unit standard will be able to:

Implement problem formulation techniques of increasing degrees of complexity and novelty.

Analyse and clarify components of a problem. Determine parameters and strategise for task solutions.

Implement strategy and monitor performance.

Evaluate strategy application and adapt where necessary to changing circumstances and/or task requirements.
US IDUnit Standard TitleNQF LevelCredits
114226Interpret and manage conflicts within the workplace58

US ID NQF Level Credits Description
2428174 8 Solve problems, make decisions and implement solutions
2561551 8 Develop analytical perception
2428224 10 Employ a systematic approach to achieving objectives

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Cape Town: 2024-05-16
Johannesburg: 2024-05-16
Durban: 2024-05-16
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Polokwane: 2024-05-16
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Virtual Seminar: 2024-05-16
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Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 2 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R5500.00 p/p R6050.00 p/p R5500.00 p/p R6050.00 p/p R5500.00 p/p R5600.00 p/p R6050.00 p/p R5150.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.