Coaching and Mentoring


This workshop is for supervisors and team leaders, the main aim is to assist them with the language of coaching and to give them a broad outline of how a mentoring process works which in turn enables a culture of internal coaching and mentoring in the workplace.


Introduction and History of Coaching

A brief history of what coaching is about

Definition(s) of Coaching

A definition of the concept of coaching.
Defining mentoring, a brief history of what
mentoring is about, and the buddy system.

The Value of Coaching

Understanding why we want to coach and
VUCA leadership.
The difference between managers and coaches.
Principles of coaching.

The Qualities of a Great Coach

What makes a great coach?
Roles and responsibilities of a coach.
Create a vision statement.

Key Skills That Every Coach Need to Succeed

Identifying and working with these skills: build
rapport, questioning skills, listening skills, and
observation skills.
Tips to observe your agents better.

Creating the Coaching Relationship

Tips to develop trust.

Understanding Beliefs and Behaviours

How beliefs are formed and how to prevent the
formation of false beliefs.

Identify Areas of Development in Your Team

The performance analysis quadrant.
Before coaching, why not to coach, and
determining the need for coach
Compliance vs commitment.

Choosing the Right Tool(s) for the Job

Performance management coaching and
development coaching.
Real time coaching techniques.
Coaching the nine personality types.
The coaching processes.
Giving feedback and handling different reactions
to feedback.
Recognising and rewarding behaviour.
Logical framework and GROW model.

Mentoring a Skill to be honed

Identifying growth needs
Finding the mentor and building trust.
Setting the parameters.
Progress reflection.
What next?
Understanding the need for mentors.

US IDUnit Standard TitleNQF LevelCredits
252035 Select and coach first line managers58


On completion of this workshop, the learner will be able to recognise the potential and work collaboratively with individuals, empowering them to work towards realising their strengths in a solution-based manner.

US ID NQF Level Credits Description
2520355 8 Select and coach first line managers

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Book on an upcoming workshop
Book for next workshop
Cape Town: 2024-07-22
Johannesburg: 2024-07-22
Durban: 2024-07-22
Port Elizabeth: 2024-07-22
Polokwane: 2024-07-22
Bethlehem: 2024-07-22
Pretoria: 2024-07-22
Virtual Seminar: 2024-07-22
Book Inhouse: Enquire Now

I loved this workshop – it made so much sense to me! Especially the beliefs and behaviours module! ~ John

Why you should do this training

Course Outline

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

SETA Alternatives Available
The duration of this seminar is 2 days
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem Pretoria Virtual
R5500.00 p/p R6050.00 p/p R5500.00 p/p R6050.00 p/p R6050.00 p/p R5600.00 p/p R6050.00 p/p R5150.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises.
All course material, lunch and refreshments are provided, if applicable.