This workshop is for supervisors and team leaders, the main aim is to assist them with the language of coaching and to give them a broad outline of how a mentoring process works which in turn enables a culture of internal coaching and mentoring in the workplace.
Introduction and History of Coaching
A brief history of what coaching is about
Definition(s) of Coaching
A definition of the concept of coaching. Defining mentoring, a brief history of what mentoring is about, and the buddy system.
The Value of Coaching
Understanding why we want to coach and collaborate. VUCA leadership. The difference between managers and coaches. Principles of coaching.
The Qualities of a Great Coach
What makes a great coach? Roles and responsibilities of a coach. Create a vision statement.
Key Skills That Every Coach Need to Succeed
Identifying and working with these skills: build rapport, questioning skills, listening skills, and observation skills. Tips to observe your agents better.
Creating the Coaching Relationship
Tips to develop trust.
Understanding Beliefs and Behaviours
How beliefs are formed and how to prevent the formation of false beliefs.
Identify Areas of Development in Your Team
The performance analysis quadrant. Before coaching, why not to coach, and determining the need for coach Compliance vs commitment.
Choosing the Right Tool(s) for the Job
Performance management coaching and development coaching. Real time coaching techniques. Coaching the nine personality types. The coaching processes. Giving feedback and handling different reactions to feedback. Recognising and rewarding behaviour. Logical framework and GROW model.
Mentoring a Skill to be honed
Identifying growth needs Finding the mentor and building trust. Setting the parameters. Progress reflection. What next? Understanding the need for mentors.
Unit Standard Title
Select and coach first line managers
On completion of this workshop, the learner will be able to recognise the potential and work collaboratively with individuals, empowering them to work towards realising their strengths in a solution-based manner.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises. All course material, lunch and refreshments are provided, if applicable.