Coaching and Mentoring

What is this course about?

This workshop is for supervisors and team leaders, the main aim is to assist them with the language of coaching and to give them a broad outline of how a mentoring process works which in turn enables a culture of internal coaching and mentoring in the workplace.

What is the key content covered?

Introduction and History of Coaching

A brief history of what coaching is about

Definition(s) of Coaching

A definition of the concept of coaching.
Defining mentoring, a brief history of what mentoring is about, and the buddy system.

The Value of Coaching

Understanding why we want to coach and
collaborate.
VUCA leadership.
The difference between managers and coaches.
Principles of coaching.

The Qualities of a Great Coach

What makes a great coach?
Roles and responsibilities of a coach.
Create a vision statement.

Key Skills That Every Coach Need to Succeed

Identifying and working with these skills: build rapport, questioning skills, listening skills, and observation skills.
Tips to observe your agents better.

Creating the Coaching Relationship

Tips to develop trust.

Understanding Beliefs and Behaviours

How beliefs are formed and how to prevent the formation of false beliefs.

Identify Areas of Development in Your Team

The performance analysis quadrant.
Before coaching, why not to coach, and determining the need for coach.
Compliance vs commitment.

Choosing the Right Tool(s) for the Job

Performance management coaching and
development coaching.
Real time coaching techniques.
Coaching the nine personality types.
The coaching processes.
Giving feedback and handling different reactions to feedback.
Recognising and rewarding behaviour.
Logical framework and GROW model.

Mentoring a Skill to be honed

Identifying growth needs
Finding the mentor and building trust.
Setting the parameters.
Progress reflection.
What next?
Understanding the need for mentors.

US ID	Unit Standard Title	NQF Level	Credits
252035	Select and coach first line managers	5	8

You benefit from our experience!

On completion of this workshop, the learner will be able to recognise the potential and work collaboratively with individuals, empowering them to work towards realising their strengths in a solution-based manner.

US ID	NQF Level	Credits	Description
252035	5	8	Select and coach first line managers

The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

Book for next workshop

Cape Town: 2026-01-22

Johannesburg: 2026-01-22

Durban: 2026-01-22

Port Elizabeth: 2026-01-22

Polokwane: 2026-01-22

Pretoria: 2026-01-22

Virtual Seminar: 2026-01-22

Book Inhouse: Enquire Now

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Contact Us

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Pretoria Calendar

Virtual Calendar

Download PDF Course Outline

Why do this training?

Client Testimonials

'I loved this workshop – it made so much sense to me! Especially the beliefs and behaviours module! ~ John'