Coaching and Mentoring
What is this course about?
This workshop is for supervisors and team leaders, the main aim is to assist them with the language of coaching and to give them a broad outline of how a mentoring process works which in turn enables a culture of internal coaching and mentoring in the workplace.
Key content covered
Introduction and History of Coaching
A brief history of what coaching is about
Definition(s) of Coaching
A definition of the concept of coaching.
Defining mentoring, a brief history of what mentoring is about, and the buddy system.
The Value of Coaching
Understanding why we want to coach and
collaborate.
VUCA leadership.
The difference between managers and coaches.
Principles of coaching.
The Qualities of a Great Coach
What makes a great coach?
Roles and responsibilities of a coach.
Create a vision statement.
Key Skills That Every Coach Need to Succeed
Identifying and working with these skills: build rapport, questioning skills, listening skills, and observation skills.
Tips to observe your agents better.
Creating the Coaching Relationship
Tips to develop trust.
Understanding Beliefs and Behaviours
How beliefs are formed and how to prevent the formation of false beliefs.
Identify Areas of Development in Your Team
The performance analysis quadrant.
Before coaching, why not to coach, and determining the need for coach.
Compliance vs commitment.
Choosing the Right Tool(s) for the Job
Performance management coaching and
development coaching.
Real time coaching techniques.
Coaching the nine personality types.
The coaching processes.
Giving feedback and handling different reactions to feedback.
Recognising and rewarding behaviour.
Logical framework and GROW model.
Mentoring a Skill to be honed
Identifying growth needs
Finding the mentor and building trust.
Setting the parameters.
Progress reflection.
What next?
Understanding the need for mentors.
You benefit from our experience
On completion of this workshop, the learner will be able to recognise the potential and work collaboratively with individuals, empowering them to work towards realising their strengths in a solution-based manner.
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 252035 | 5 | 8 | Select and coach first line managers |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
I loved this workshop – it made so much sense to me! Especially the beliefs and behaviours module! ~ John