A Professional Team Approach
New to the working world, or new to collaborating across South Africa's multicultural business landscape?
About the course
This 3-day Staff Training workshop, ideal for first-time trainees and staff across all departments, builds emotional intelligence, inclusivity awareness, and a PESTEL-informed view of workplace change. Delegates learn to spot bullying and harassment early, de-escalate conflict, and track their own growth through a reflective diary. The result: employees who navigate a diverse workplace with confidence and professionalism.
What it covers
A Team Approach
Understanding the What and Why of Team Work
Unpacking the necessary attitudes of a winning team
What do team members expect from each other and management
Understanding How the Team fits into the organisational structure
It Starts with Me
Understanding why we work and what it is that we get from being part of a professional working environment
An introduction to Emotional Intelligence and a career orientated approach
An overview of inclusivity (as per the SA constitution) in a diverse working environment
A drill down of individual personalities and their strengths and challenges
Communication
Why do we need good communication?
What is good communication?
What platforms can we use for good communication?
How do we communicate fully and comprehensively?
When is the right time to communicate?
Understanding assertiveness
Understanding collaboration
Understanding Conflict
When does conflict arise in the workplace?
Understanding when potential conflict can be extremely valuable and when not.
How do we manage and de-escalate a conflict situation?
Bullying and Harassment in the Workplace
Understanding what bullying and harassment is
Understanding what the law says
How to address bullying
The art of understanding another person's viewpoint
Dealing with Change
Understanding that Change is the Only Constant
What influences are there in business decisions?
PESTEL overview
Management responses to change
Employee responses to change
Working in a constantly changing environment
Your Personal Growth Goals
Using a reflective diary
Identifying the behaviours you admire
Identifying the behaviours you would like to eliminate
How we run it
This is a holistic workshop. At the end of it learners will be able to discern the need for a set of personal, societal and business related behaviours and patterns enabling them to conduct themselves with ease and confidence in the workplace.
Run it for your team
We can adapt A Professional Team Approach to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.