A Professional Team Approach

To understand the challenges and harness the strengths of doing business in a multi-cultural society. This course explores latent prejudices and encourages the delegates to move into a team solutions-based mode through discussion and sharing of real-life situations. This course will benefit all staff who work in a business setting, in all departments and is an excellent introduction for first time trainees. The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.

A Team Approach
- Understanding the What and Why of Team Work
- Unpacking the necessary attitudes of a winning team
- What do team members expect from each other and management
- Understanding How the Team fits into the organisational structure

It Starts with Me
- Understanding why we work and what it is that we get from being part of a professional working environment
- An introduction to Emotional Intelligence and a career orientated approach
- An overview of inclusivity (as per the SA constitution) in a diverse working environment
- A drill down of individual personalities and their strengths and challenges

Communication
- Why do we need good communication?
- What is good communication?
- What platforms can we use for good communication?
- How do we communicate fully and comprehensively?
- When is the right time to communicate?
- Understanding assertiveness
- Understanding collaboration

Understanding Conflict
- When does conflict arise in the workplace?
- Understanding when potential conflict can be extremely valuable and when not.
- How do we manage and de-escalate a conflict situation?

Bullying and Harassment in the Workplace
- Understanding what bullying and harassment is
- Understanding what the law says
- How to address bullying
- The art of understanding another person's viewpoint

Dealing with Change
- Understanding that Change is the Only Constant
- What influences are there in business decisions? PESTEL overview
- Management responses to change
- Employee responses to change
- Working in a constantly changing environment

Your Personal Growth Goals
- Using a reflective diary
- Identifying the behaviours you admire
- Identifying the behaviours you would like to eliminate

This is a holistic workshop. At the end of it learners will be able to discern the need for a set of personal, societal and business related behaviours and patterns enabling them to conduct themselves with ease and confidence in the workplace.

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The Staff Training workshop listed here is one which has been compiled for maximum organisational outcome, however, SETA alternatives are available

The duration of this seminar is 3 days
Cape Town	Johannesburg	Polokwane	Durban	Port Elizabeth	Bethlehem	Pretoria	Virtual
Please contact us for inhouse pricing.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises. All course material, lunch and refreshments are provided, if applicable.