13930 Monitor and Control the Receiving and Satisfaction of Visitors

Aim / Intro

Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
- Overseeing the reception of visitors
- Ensuring that visitors are consulted according to organisational requirements
- Monitoring visitors` satisfaction

Course Content

NQF Level 3 - 4 Credits

This unit standard replaces:
This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

Learning assumed to be in place and recognition of prior learning
Learners will have demonstrated competence in communication at NQF Level 2.

Unit standard range
- Visitors will include external company employees, clients, general public, delivery/courier services, hawkers, family members, service providers and representatives.
- Documents/deliveries will include faxes, e-mails, letters, memos, parcels, gifts, flowers etc.

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Oversee the reception of visitors

Specific Outcome 2
Ensure that visitors are consulted according to organisational requirements

Specific Outcome 3
Monitor visitors' satisfaction

US ID	NQF Level	Credits	Description
110082	1	6	Understand the impact of customer service on a business (Historical)
114974	2	2	Apply the basic skills of customer service
242829	4	5	Monitor the level of service to a range of customers
10354	2	8	Contribute to a diverse working environment in a contact centre. Staff Training Unique Content
110082	1	6	Understand the impact of customer service on a business (Historical)
114974	2	2	Apply the basic skills of customer service
242829	4	5	Monitor the level of service to a range of customers

This workshop is accredited by Services SETA

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