When it comes to conflict or any stressful situation, it is important that we effectively communicate our way through it.
Good communication in these situations not only aids in
resolving the conflict, but it can also build trust and strengthen relationships- which is a win in both a personal and professional aspect!
Before we continue,
there are a few things that we need to keep in mind when it comes to communication...
Not everyone communicates the same way. It's important to remember that we might have
different perspectives, see problems differently and react differently. There is a huge element of
self-awareness and emotional intelligence that goes hand-in hand with effective communication in stressful situations.
Now let's look at
4 communication strategies to help you communicate effectively and resolve disagreements.
1.
Listen
Listening is of the upmost importance when it comes to communication. You need to hear/know what the other person is saying before you can respond- it seems obvious, doesn't it. Unfortunately, in the heat of the moment 'listening' often takes a back seat.
Keep in mind that you are not the only one feeling under pressure, your team or colleague is most likely feeling it just as much as you are. Listen to what they have to say, hear them. It can only add to the tension if the other person feels like they aren't being heard.
2.
Control your emotions and your words
This is very important.
Be careful not to say something in the heat of the moment, you might not be able to take it back or recover from it. I know it can be difficult to keep it in, but take a breath and stay calm. It could save many work relationships and most likely your job!
The last thing you need is for your emotions to run away with you. Think of your anger like a raging bull, once you let it out of its cage- well you can just imagine...
Breathe. Take a moment to settle. It might also be wise to consider scheduling a set time to address the situation, this gives everyone involved time to gather their thoughts and talking points.
3.
Identify your style
How do you react to stressful situations?
It is so important to know yourself, your reactions and your triggers. Once you have identified your "style" you can take pro-active steps towards working on effective communication!
4.
Respond accurately
Acknowledge that you have heard and understand what the other person has said, whether or not you agree with them.
Check your facts if you need to, don't just assume what the person meant.
"Do I understand that you meant..."
Or
"Am I correct in understanding that..."
This helps you to avoid responding in a manner that can lead to more conflict. Remember that assumptions are more often than not, incorrect!
Always remain
calm, but
honest when responding.
Clarify what is said and meant, from both sides.
So, the next time you are facing a stressful situation remember to
Listen attentively, Speak carefully and Respond accurately!
Check out our
training calendar for upcoming workshops, we look forward to seeing you there!
Staff Training is a South African soft skills training provider with more than 60 workshops on offer.
Email us at
info@StaffTraining.co.za for more info or give us a call at 0861 996 660
