At some time or another we all have to deal with that monster called Stress. Whether you are in a highly competitive work environment or dealing with angry or frustrated customers, stress is never too far behind…
Your job in these situations is to stay calm and communicate your way through it!
Unfortunately not everybody has the necessary skills to navigate these situations and the results can be costly, so today we’re looking at the top four communication strategies
to help you communicate more effectively and resolve disagreements, without all the drama!
Listening is of the upmost importance when it comes to communication. You need to fully hear and understand what the other person is saying before you can respond - which seems kind of obvious, doesn’t it? Unfortunately in the heat of the moment things often take a different direction…
Keep in mind that you aren’t the only one feeling under pressure, your team or colleague is most likely feeling it just as much as you are. Listen to what they have to say; hear them. It can only add to the tension if the other person feels like you aren’t really listening.
2. Bite your tongue
Just don’t bite it off! Next time you’re feeling angry or frustrated, simply try to keep quiet.
At times like these, in the heat of the moment, you need to be very careful not to say something you might regret - I know it can be difficult to keep in, but take a breath and stay calm. It could save many a work relationship and most likely your job!
3. Identify your style
Ask yourself, “How do I react in stressful situations?”
It’s imperative that you know yourself, your reactions and your triggers. Once you have identified your “style” you can take pro-active steps towards working on effective communication!
The last thing you need is for your emotions to run away with you. Think of your anger like a raging bull, once you let it out of its cage - well you can just imagine… Calm yourself down by stepping out for some fresh air; remove yourself from the situation. Take a moment to control your emotions before choosing how best to respond.
4. Respond accurately
Acknowledge that you have heard and understood what the other person has said, whether or not you agree with them.
Check your facts if you need to, don’t just assume what the other person meant.
“Do I understand that you meant…”, or “If I understand you correctly…”
This helps you to avoid responding in a manner that could potentially lead to more conflict.
Remember that more often than not, assumptions are incorrect!
Always remain calm, but honest when responding. Clarify what is said and meant, from both sides.
So the next time you’re facing a stressful situation remember to listen attentively, speak carefully and deliberately, and respond calmly and accurately!
“The way you communicate reveals everything about you. Words are the clothes your thoughts wear”
– Amanda Patterson
offer a number of workshops focussed on communication and conflict prevention
Email us at info@StaffTraining.co.za
for more info or give us a call at 0861 996 660