Problem Solving and Decision Making


To assist office administrators and middle management with problem solving, reaching goals and setting of high standards in the smooth operation of the company.


Introduction & Definitions of Problem Solving
Becoming aware of the problems, why solve problems

Different Types of Problems
Understanding the type of problem you are dealing with

Decision Making Trap, Remaining Aware of your Oars!
Objectives, Alternatives, Resolutions

Basic Guideline to Problem Solving from Definition to Resolution
Finding the route through the maze. Different approaches to problem solving including positive ways of problem solving

Problem Solving Techniques / Applying Problem Solving Tools
Fish Bone Diagram
SWOT analysis
Brainstorming, Statement of Infinite Possibilities, The Spider
Mind maps
Plus/Minus/ Interesting Technique
Drill down
Root Cause Analysis
Using De Bono 6 Hat Thinking in collaborative problem solving

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The duration of this seminar is 1 day(s).
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem
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All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.