To assist office administrators and middle management with problem solving, reaching goals and setting of high standards in the smooth operation of the company.
Introduction & Definitions of Problem Solving Becoming aware of the problems, why solve problems
Different Types of Problems Understanding the type of problem you are dealing with
Decision Making Trap, Remaining Aware of your Oars! Objectives, Alternatives, Resolutions
Basic Guideline to Problem Solving from Definition to Resolution Finding the route through the maze. Different approaches to problem solving including positive ways of problem solving
Problem Solving Techniques / Applying Problem Solving Tools Fish Bone Diagram SWOT analysis Brainstorming, Statement of Infinite Possibilities, The Spider Mind maps Plus/Minus/ Interesting Technique Drill down Root Cause Analysis Using De Bono 6 Hat Thinking in collaborative problem solving
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.