The purpose of this workshop is to assist the delegate in dealing with potentially difficult conversations. We assist the delegate to critically examine the discussion without emotion and to analyse the necessary routes and responses the discussion can take.
Identify Possible Points of Contention
Identify areas of similarities and areas of dispute
Separate Reality and Perception
Remove perception, emotion and assumption
Develop Positive Alternatives
Collaboratively developing alternatives
Listening to Learn
Using full and active listening skills
Collaborate to Solve
Using the necessary combination of assertiveness and co-operation to collaborate with the view to bringing both larger solutions and better good will to the table
Don't Sweat the Small Stuff
Identifying and Allowing the small stuff to remain small stuff
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates. All course material, lunch and refreshments are provided.