How to Deal With Difficult Discussions


The purpose of this workshop is to assist the delegate in dealing with potentially difficult conversations. We assist the delegate to critically examine the discussion without emotion and to analyse the necessary routes and responses the discussion can take.


Identify Possible Points of Contention

Identify areas of similarities and areas of dispute

Separate Reality and Perception

Remove perception, emotion and assumption

Develop Positive Alternatives

Collaboratively developing alternatives

Listening to Learn

Using full and active listening skills

Collaborate to Solve

Using the necessary combination of assertiveness and co-operation to collaborate with the view to bringing both larger solutions and better good will to the table

Don't Sweat the Small Stuff

Identifying and Allowing the small stuff to remain small stuff

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The duration of this seminar is 1 day(s).
Cape Town Johannesburg Polokwane Durban Port Elizabeth Bethlehem
R2070.00 p/p R2280.00 p/p R2070.00 p/p R2280.00 p/p R2070.00 p/p R2280.00 p/p
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Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30. For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.