Welcome to the Staff Training Toolbox!
IMPORTANT: Please print the following documents from this page and bring them along to the training
Keeping Track Blank
Prepare
Yourself
Here you will find information about the structure of Staff Training courses, what to expect on the day, and various tools to help keep you motivated.
Click a link below to jump to that section:
1. About Your Course
2. Workshop Tools
3. Motivational Tools
4. Tools for the Workplace
5. Send
us an Email
To ensure that you receive maximum benefit from your time with us, please take note of the following:
Bring Your Challenges
Our workshops are fun, interactive and real! This is why we want you to bring your current, everyday, real challenges along. Think about these, jot them down and we'll explore them during the course of our training. Together we will find a solution that fits you!
Find us
For inhouse workshops we have to find you - we'll sort this out with the training coordinator. For open hosted workshops you'll have to find us ... if you haven't been given a map you can view one online or download the appropriate one from the link below.
Cape
Town - iNkosi Lodge
Cape
Town - Ramasibi
Johannesburg
- Oaklands Inn
Durban
- Sica's Guesthouse
Polokwane
- Bolivia Lodge
Port
Elizabeth Map - Sir Roys Guesthouse
The Etiquette
Most of our workshops take place from 08h30 until 16h30 unless arranged otherwise. Often if they are at your premises, we may start at 09h00. Please be prompt, that way we can guarantee home times!
Cellphones: We ask that all phones are switched off and/or silent and that no calls be taken during the workshops.
Logistics
Duration 08h30 to 16h30. We have breaks at 10h15, 13h00 and 15h00
Dress: Business / Casual
Stationery: Our training manuals provide plenty of space for notes, but please feel free to bring a notepad if so desired. Please also bring something to write with.
If you are attending Minute Taking, Business Writing or Report Writing, please bring your laptop with (if possible) as well as a sample of your minutes/report that we will use during training.
Certificates
Our certificates are electronically generated and emailed to the person who made the booking. This should be concluded within a working week of you attending your workshop. The easiest way to check for your certificate is to enter your ID number in the Certificate Lookup box on the home page
Haven't received yours yet? Send an email to admin@StaffTraining.co.za
Just a quick note as to what tools are: Similar to the use of hammers, screws, nails and/or drills to hang a picture, we need tools such as software, theories, sytems or hardware for business. We are adding some of these for you below. These will make more sense to you once you have attended the relevant workshops.
Please Trust Us
This document contains everything you need to know about building good telephonic relationships, neatly summarised into an easy to remember acronym.
Logical Framework Approach
This goal setting tool is a must have for anyone who is serious about setting, monitoring and evaluating their goals in a concise and effective way.
Fishikawa
This exploratory tool is designed to help you understand the root causes of your problems to ensure your goal setting is approached correctly. This tool works well in conjunction with the Logical Framework Approach
Impact/Effort Matrix
This tool assists in assigning priority to tasks by evaluating the effort needed vs. the output or impact of the task. This tool is useful during projects and teamwork or when a number of potential actions need to be compared.
50 Days of Focus
Need some inspiration on where to channel your focus? Browse our list of 50 key Areas to Focus On and put your motivation to use!
Click here to download yours now...
CANdo Coaching
Coaching is a process whereby an individual meets with a Qualified Coach to help set and reach goals, expand or grow a business or improve personal competencies by implementing structured plans over a pre-determined period of time.
Click here to find out more about our coaching options...
Keeping Track
This tool has been designed to make the challenging task of ensuring that the skills and knowledge transferred during the training are carried over into the workplace, and eventually result in positive behaviour change by the employee, much easier. Specifically as soft skill training can be difficult to measure.
International Phonetic Alphabet
M for Mary... S for sugar... A for apple... Does this sound like you on the phone? Step up your professionalism a notch by using the International Phonetic Alphabet when you need to spell out email addresses and names over the phone - download yours now.
Training Commitment and Company Declaration
The following documents will help you commit to the training you are about to embark on and will provide a format for you to provide feedback to your organisation once complete.