114974 Apply the Basic Skills of Customer Service

This Unit Standard provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work.

The qualifying learner is capable of:
- Explaining customer service.
- Engaging in an interaction with a customer.
- Demonstrating communication skills in responding to a customer.
- Processing a query in order to respond to a customer need.

NQF Level 2 - 2 Credits

This unit standard replaces:
This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

Learning assumed to be in place and recognition of prior learning
Learners should:
- Hold a GETC or equivalent qualification.
- Be competent in communication and mathematical literacy NQF level 1.

Unit standard range

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Explain customer service in a financial services environment.

Specific Outcome 2
Engage in an interaction with a customer.

Specific Outcome 3
Demonstrate communication skills in order to respond to a customer need.

Specific Outcome 4
Process a query in order to respond to a customer need.

US ID	NQF Level	Credits	Description
110082	1	6	Understand the impact of customer service on a business
113924	2	2	Apply basic business ethics in a work environment
114959	2	4	Behave in a professional manner in a business environment
12537	1	4	Identify personal values and ethics in the workplace (Historical)
242815	4	5	Apply the organisations code of conduct in a work environment
243193	1	4	Practice good health and grooming habits (Historical)
252042	5	5	Apply the principles of ethics to improve organisational culture
110082	1	6	Understand the impact of customer service on a business (Historical)
13930	3	4	Monitor and control the receiving and satisfaction of visitors
242829	4	5	Monitor the level of service to a range of customers
10354	2	8	Contribute to a diverse working environment in a contact centre. Staff Training Unique Content
110082	1	6	Understand the impact of customer service on a business (Historical)
13930	3	4	Monitor and control the receiving and satisfaction of visitors
242829	4	5	Monitor the level of service to a range of customers

Call Us - 0861 996 660

- Email Us -

Please enter your name.

Please enter a valid email address.

Please enter a subject for your email.

Please enter at least ten characters.

--- Area --- Cape Town Durban East London Johannesburg Polokwane Pretoria Port Elizabeth Other

Your validation question was not answered correctly.

Book for next workshop

Cape Town: Request Date

Johannesburg: Request Date

Durban: Request Date

Port Elizabeth: Request Date

Polokwane: Request Date

Bethlehem: Request Date

Pretoria: Request Date

Virtual Seminar: Request Date

Book Inhouse: Enquire Now

Request a Quote Online

Info on Other Workshops

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Bethlehem Calendar

Pretoria Calendar

Virtual Calendar

Course Outline

This workshop is accredited by Services SETA

The duration of this seminar is 1 days
Cape Town	Johannesburg	Polokwane	Durban	Port Elizabeth	Bethlehem	Pretoria	Virtual
R2750.00 p/p	R3000.00 p/p	R2750.00 p/p	R3000.00 p/p	R2750.00 p/p	R2800 .00 p/p	R3000.00 p/p	R2500.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises. All course material, lunch and refreshments are provided, if applicable.