114959 Professional Behaviour in a Business Environment

This Unit Standard provides a broad introduction to a work environment. It is the starting point for a learner in financial services or other business environments. The focus is knowledge, skills, values and attitudes in relation to the learner's own work context and experience of the world of work.

The qualifying learner is capable of:
- Knowing how to behave in a business environment.
- Interpreting body language in a business context.
- Interacting with people in a business setting.
- Assessing own professional behaviour in a business setting.

NQF Level 2 - 4 Credits

This unit standard replaces:
8096 Behave in a professional manner in a business environment such as an insurance workplace NQF Level 02 - 5 credits

Learning assumed to be in place and recognition of prior learning
Learners should:
- Hold a GETC or equivalent qualification; or
- Be competent in Communication and Mathematical Literacy at NQF Level 1.

Unit standard range
- The typical scope of this Unit Standard is the ethics and professional behaviour of people in business organisations in their interaction with internal and external customers.
- Parameters of behaviour include, but are not limited to, honouring one's working hours, the importance of a positive attitude, keeping colleagues informed about work activities such as work in progress, absence from work or workstation, leave, confidentiality, accountability and responsibility.

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Know how to behave in a business environment.

Specific Outcome 2
Interpret body language in a business context.

Specific Outcome 3
Interact with people in a business setting.

Specific Outcome 4
Assess own professional behaviour in a business setting.

US ID	NQF Level	Credits	Description
242815	4	5	Apply the organisations code of conduct in a work environment
243193	1	4	Practice good health and grooming habits (Historical)
110082	1	6	Understand the impact of customer service on a business
113924	2	2	Apply basic business ethics in a work environment
114974	2	2	Apply the basic skills of customer service
12537	1	4	Identify personal values and ethics in the workplace (Historical)
242815	4	5	Apply the organisations code of conduct in a work environment
243193	1	4	Practice good health and grooming habits (Historical)
252042	5	5	Apply the principles of ethics to improve organisational culture

Call Us - 0861 996 660

- Email Us -

Please enter your name.

Please enter a valid email address.

Please enter a subject for your email.

Please enter at least ten characters.

--- Area --- Cape Town Durban East London Johannesburg Polokwane Pretoria Port Elizabeth Other

Your validation question was not answered correctly.

Book for next workshop

Cape Town: Request Date

Johannesburg: Request Date

Durban: Request Date

Port Elizabeth: Request Date

Polokwane: Request Date

Bethlehem: Request Date

Pretoria: Request Date

Virtual Seminar: Request Date

Book Inhouse: Enquire Now

Request a Quote Online

Info on Other Workshops

Cape Town Calendar

Johannesburg Calendar

Durban Calendar

Port Elizabeth Calendar

Polokwane Calendar

Bethlehem Calendar

Pretoria Calendar

Virtual Calendar

This workshop is accredited by Services SETA

The duration of this seminar is 2 days
Cape Town	Johannesburg	Polokwane	Durban	Port Elizabeth	Bethlehem	Pretoria	Virtual
R5500.00 p/p	R6050.00 p/p	R5500.00 p/p	R6050.00 p/p	R5500.00 p/p	R5600 .00 p/p	R6050.00 p/p	R5600.00 p/p
Please contact us for inhouse pricing.
Prices include VAT @ 15% All our full day open hosted workshops commence at 08:30 and end at 16:30. Virtual Seminar times are flexible. For inhouse workshops we will travel to your premises. All course material, lunch and refreshments are provided, if applicable.