110082 Understand the Impact of Customer Service on a Business

What is this course about?

A learner credited with this standard will be able to effectively interact with customers to the benefit of the business.

What is the key content covered?

NQF Level 1 - 6 Credits

This unit standard is replaced by:
52244 Describe the impact of customer service on a business NQF Level 01 - 6 credits

Learning assumed to be in place and recognition of prior learning
- ABET 4/ NQF level 1/ GETC
- Identify and Discuss different types of businesses and their legal implications

Unit standard range
This will apply across any business

Specific Outcomes and Assessment Criteria:

Specific Outcome 1
Explain the relationship between the business and the customer.

Specific Outcome 2
Define and provide customer satisfaction.

Specific Outcome 3
Demonstrate the ability to effectively handle problems that would lead to customer dissatisfaction.

Specific Outcome 4
Display acceptable behaviour when interacting with customers.

US ID	NQF Level	Credits	Description
113924	2	2	Apply basic business ethics in a work environment
114959	2	4	Behave in a professional manner in a business environment
114974	2	2	Apply the basic skills of customer service
12537	1	4	Identify personal values and ethics in the workplace (Historical)
242815	4	5	Apply the organisations code of conduct in a work environment
243193	1	4	Practice good health and grooming habits (Historical)
252042	5	5	Apply the principles of ethics to improve organisational culture
114974	2	2	Apply the basic skills of customer service
13930	3	4	Monitor and control the receiving and satisfaction of visitors
242829	4	5	Monitor the level of service to a range of customers
10354	2	8	Contribute to a diverse working environment in a contact centre. Staff Training Unique Content
114974	2	2	Apply the basic skills of customer service
13930	3	4	Monitor and control the receiving and satisfaction of visitors
242829	4	5	Monitor the level of service to a range of customers

This workshop is accredited by Services SETA

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