2006 calendar now available
frequently asked questions

Skills Development Workshops

A message from our CEO
About us
Bookmark This Site

SDL Contributors can claim back the cost of training undertaken through our organisation - subject to the SETA regulations
3 Easy Steps to Online Booking!

View the available dates and cost by clicking on the relevant button below

Fill in the required details

We will email you with your registration confirmation, venue map and payment options.

For inhouse bookings email


Encore Conference Center, Northlink College, Panorama, Cape Town


Ferndale Guest Lodge, Ferndale, Johannesburg
Inhouse bookings taken

To suggest or query new workshop topics please click here

Sales Training

Course Structure

Being Goal Orientated

Meetings and Greetings (Approaching new clients)

DISC approach (reading the client) including body language
Relationship Building

Negotiation Skills

The seven steps of selling

Delivering your Presentation

This workshop is for

Sales Staff, Representatives, Managers

For public workshops at the Ferndale Lodge, Johannesburg

For public workshops at the Encore Conference Center, Cape Town

Telesales Training

Course Structure

Taking a moment to reflect. What do you believe in and what motivates you.

Exploring the psyche of a customer

The fundamentals of selling.

The finer points of selling.

The organisational skills required in selling.

Overcoming obstacles and hurdles

How self responsibility can change your attitude to life! (Motivational)

Confidence building - hints, tips, exercises

This workshop is for

Telesales Staff
Outbound Call Center Staff
Middle Management
Any person who answers queries with reference to a potential sale

For public workshops at the Ferndale Lodge, Johannesburg

For public workshops at the Encore Conference Center, Cape Town

Time Management

Course Structure

Identify why you want more time

Identify why you have no time

Identify simple time wasters

Identify areas of synergy

Identify repetitive tasks

Identify the role of electronic time thieves

Identify paths of completion

Being assertive in managing your time

Using the time matrix effectively

Tips to avoid Parkinsons 3rd Law

Overcoming barriers to tasks

Challenging your own mindset

This workshop is for

Every one who wants to streamline their day!

For public workshops at the Ferndale Lodge, Johannesburg

For public workshops at the Encore Conference Center, Cape Town

Training for Retail Assistants

Course Structure

Body Language

Positive Speech Techniques

Upselling or not?

Upselling Techniques

Going the extra mile

Handling Angry Clients

Assertiveness Techniques

This workshop is for

Retail Assistants

Not available as on open workshop

You are viewing 11-15 of 15 workshops
view workshops 1-5
view workshops 6-10
Index of workshops (home)


Thank you for this absolutely invaluable information - I am amazed at how you manage to make everything so simple and clear! I have so much more conifidence now!

Business Writing Skills - April 2004


I am currently experiencing an absolute life crisis and I believe that you have assisted me in facing it with more tact, more tolerance and more positivity. Thank you!
Proposed Schedule of Dates for the remainder of 2004

In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!


Encore Conference Center
Northlink College

Ferndale Lodge

Please see our FAQ page for prices

Make a reservation now!


Employee Skills Development
south african staff training staff training

Fax: 086 616 0119
Cell: 082 6878583

Call us to enquire about inhouse workshops

Visit our online learning site

SDL contributors can claim on the training undertaken through our company.

Click here
for information on claiming from the setas.

index of workshops (home page)
our clients
our mission
learnandearn home