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Skills Development Workshops

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SDL Contributors can claim back the cost of training undertaken through our organisation - subject to the SETA regulations
3 Easy Steps to Online Booking!

View the available dates and cost by clicking on the relevant button below

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We will email you with your registration confirmation, venue map and payment options.



For inhouse bookings email
inhouse@stafftraining.co.za

Venues:

Encore Conference Center, Northlink College, Panorama, Cape Town

and

Ferndale Guest Lodge, Ferndale, Johannesburg
Inhouse bookings taken

To suggest or query new workshop topics please click here



Effective Interviewing Skills

Course Structure

Understanding People

Understanding what people don't say!

Recruitment methods

Analysing CV's

Pre appointment essentials

The interview

Method of Questioning

Legalities

The shortlist and other roleplayers

Applicants right to feedback

This workshop is for

All business people involved in the recruitment process



Not available as an open workshop in Johannesburg yet.

For public workshops at the Encore Conference Center, Cape Town


Frontline / Receptionist Training

Course Structure


First Impressions Last

Attitude and aptitude - is it a myth?
Practical applications

Telephonic Excellence

Making visitors feel welcome

Effective communication skills

Knowing the company

Public Relations

This workshop is for

Receptionists
Junior Secretaries

For public workshops at the Ferndale Lodge, Johannesburg
For public workshops at the Encore Conference Center, Cape Town


Management Excellence


Course Structure


What do your staff want of you?

What is a manager's key duties?

8 common themes of successful companies

Using the SWOT matrix

Using the concious and unconcious learning matrix

Using the force field analysis

Using the JOHARI window

Using situational leadership

Using APOP feedback to it's greatest advantage

Communication involving a ratio of growth

This workshop is for

Middle Management and those that have completed the Developing your Management Potential workshop

Not available as an open workshop in Johannesburg yet.

For public workshops at the Encore Conference Center, Cape Town


Office Administration

Course Structure

Skills, qualities and attributes required for success

Identifying and classifying your customers (internal and external)

Developing your role and contribution to the organisation
working to clear goals and objectives

Identifying urgent versus important tasks and realistic deadlines

Dealing with disorganised people

Assertive communication

The key to effective written communication

Practical advice on lists and organisation

Effective minute taking

Keeping an effective diary

Maintaining professionalism and etiquette

This workshop is for

Secretaries, Receptionists, PA's, Office Administrators

For public workshops at the Ferndale Lodge, Johannesburg
For public workshops at the Encore Conference Center, Cape Town

Presentation Skills Training

Course Structure:



Body Language

Preparing your Presentation

A one on one Presentation

Presenting to a small group

Presenting to a large group

Utilising Technology


This workshop is for:

Public Relations,
Junior and Middle Management


Not available as an open workshop in Johannesburg yet.

For public workshops at the Encore Conference Center, Cape Town

 


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Testimonials

Hi Debbie

Thank you for the wonderful workshop on Thursday, both my colleague and I feel that we have learnt enough to keep us busy for ages! Your patience with us is greatly appreciated.

Management Training July 2004

Thank you for this absolutely invaluable information - I am amazed at how you manage to make everything so simple and clear! I have so much more conifidence now!

Business Writing Skills - April 2004

Hi Debbie

Thank you for your continued support. I am joining a new company in January and will definitely recommend that they send their staff to you for training. I can still not believe that your workshop sorted out the problems we had all been experiencing for 2 years!


Client Service - Sep 2004
Proposed Schedule of Dates for the remainder of 2004


Venues

Encore Conference Center
Northlink College
Panorama


Ferndale Lodge
Ferndale
Johannesburg

Please see our FAQ page for prices

Make a reservation now!

bookings@stafftraining.co.za


In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!

skills development training
south african staff training skills development training
enquiries@stafftraining.co.za

Fax: 086 616 0119
Cell: 082 6878583

Call us to enquire about inhouse workshops

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SDL contributors can claim on the training undertaken through our company.

Click here
for information on claiming from the setas.

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