Staff  Training Employee Skills Development

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Skills Development Workshops

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SDL Contributors can claim back the cost of training undertaken through our organisation - subject to the SETA regulations
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View the available dates and cost by clicking on the relevant button below

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For inhouse bookings email
inhouse@stafftraining.co.za

Venues:

Encore Conference Center, Northlink College, Panorama, Cape Town

and

Ferndale Guest Lodge, Ferndale, Johannesburg
Inhouse bookings taken

To suggest or query new workshop topics please click here


Management Skills Training

Course Structure

What are the attributes of a good manager?

Making the transition from worker to manager

Understanding people

Understanding your management style

Understanding your role in the organisation

Setting goals and standards

Empowering by delegation

Failing to learn

Arbitration and mediation

Organisation and time management


This workshop is for:

Junior Managers
Supervisors

Promotion Candidates

For public workshops at the Ferndale Lodge, Johannesburg

For public workshops at the Encore Conference Center, Cape Town


customer service call center training

Course Structure:

Taking a moment to reflect.
What do you believe in and what motivates you?

Attitude and aptitude - is it a myth?
Practical applications

Confidence Building -hints, tips, exercises

Determining your personal vision

Exploring the psyche of a customer.

Effective communication skills
(3 part session)

Developing your skills levels.

Exploring the psyche of your colleagues.

How self responsibility can change your attitude to life! (motivational)


This workshop is for:

Inbound Call Center Operators
Inhouse retail staff
Receptionists and Secretaries
Middle Management
Any person who has interaction with the public in their working environment.

For public workshops at the Ferndale Lodge, Johannesburg
For public workshops at the Encore Conference Center, Cape Town


telesales training
Course Structure:

Taking a moment to reflect. What do you believe in and what motivates you.

Exploring the psyche of a customer

The fundamentals of selling.

The finer points of selling.

The organisational skills required in selling.

Overcoming obstacles and hurdles

How self responsibility can change your attitude to life! (Motivational)

Confidence building - hints, tips, exercises

This workshop is for:

Telesales Staff
Representatives
Outbound Call Center Staff
Middle Management
Any person who answers queries with reference to a potential sale

For public workshops at the Ferndale Lodge, Johannesburg

For public workshops at the Encore Conference Center, Cape Town


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50Skills - Job opportunities for the over fifties
Helping the over fifties of South Africa find work. Employers - offer jobs on the site or search for able and willing employees with years of valuable experience. This is a free service for both employers and employees.

We are constantly upgrading and improving our workshops

Subscribe now to receive ongoing information of the workshops we present

Both the 10th and 100th subscriber for October 2005 will attend the workshop of their choice for free!

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Wow! What have you done? The delegates are returning to work on a high.........and have sustained it for weeks now! The directors have requested that we continue to use your services on an inhouse basis for the remainder of 2003 and the whole of 2004! Well done!

Client Service ~May 2003.

Thank you! As usual your approach is refreshing and I am exhausted from all the new data my mind has to process!

Management Skills Training ~August 2004

I want to thank you for you extreme patience in helping me overcome (mostly my own) sales barriers. It has been ages since I laughed, learnt and earned as much as during the past month!

Telesales Training ~ March 2003
Proposed Schedule of Dates for the remainder of 2004


Venues

Encore Conference Center
Northlink College
Panorama


Gondwana Training Center
Randburg
Johannesburg

Please see our FAQ page for prices

Make a reservation now!

bookings@stafftraining.co.za


In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!


employee skills development staff training south africa
employee skills development training
enquiries@stafftraining.co.za

Fax: 086 616 0119
Cell: 082 6878583

Call us to enquire about inhouse workshops

Visit our online learning site

SDL contributors can claim on the training undertaken through our company.

Click here
for information on claiming from the setas.

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