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Venues:
Encore Conference Center, Northlink College, Panorama, Cape Town
and
Ferndale Guest Lodge, Ferndale, Johannesburg
Inhouse
bookings taken
To
suggest or query new workshop topics please click
here
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Course
Structure
What are the attributes of a good manager?
Making the transition from worker to manager
Understanding people
Understanding your management style
Understanding your role in the organisation
Setting goals and standards
Empowering by delegation
Failing to learn
Arbitration and mediation
Organisation and time management
This workshop is for:
Junior Managers
Supervisors
Promotion Candidates
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Course
Structure:
Taking a moment to reflect.
What do you believe in and what motivates you?
Attitude and aptitude - is it a myth?
Practical applications
Confidence
Building -hints, tips, exercises
Determining your personal vision
Exploring the psyche of a customer.
Effective communication skills
(3 part session)
Developing your skills levels.
Exploring the psyche of your colleagues.
How self responsibility can change your attitude to life! (motivational)
This workshop is for:
Inbound Call Center Operators
Inhouse retail staff
Receptionists and Secretaries
Middle Management
Any person who has interaction with the public in their working
environment.
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Course Structure:
Taking a moment to reflect. What do you believe in and what
motivates you.
Exploring the psyche of a customer
The fundamentals of selling.
The finer points of selling.
The organisational skills required in selling.
Overcoming obstacles and hurdles
How self responsibility can change your attitude to life! (Motivational)
Confidence
building - hints, tips, exercises
This
workshop is for:
Telesales Staff
Representatives
Outbound Call Center Staff
Middle Management
Any person who answers queries with reference to a potential
sale
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50Skills
- Job opportunities for the over fifties
Helping
the over fifties of South Africa find work. Employers - offer jobs on
the site or search for able and willing employees with years of valuable
experience. This is a free service for both employers and employees.
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Wow!
What have you done? The delegates are returning to work on a high.........and
have sustained it for weeks now! The directors have requested
that we continue to use your services on an inhouse basis for
the remainder of 2003 and the whole of 2004! Well done!
Client Service ~May 2003. |
Thank
you! As usual your approach is refreshing and I am exhausted from
all the new data my mind has to process!
Management Skills Training ~August 2004
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I
want to thank you for you extreme patience in helping me overcome
(mostly my own) sales barriers. It has been ages since I laughed,
learnt and earned as much as during the past month!
Telesales Training ~ March 2003 |
Proposed
Schedule of Dates for the remainder of 2004
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Venues
Encore Conference Center
Northlink College
Panorama
Gondwana Training Center
Randburg
Johannesburg
Please see our FAQ page for prices
Make a reservation now!
bookings@stafftraining.co.za
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In
addition to the course material being collated from various
sources, authors and individuals with many years experience
and knowledge to their advantage, the speakers are all professionals
with a tremendous amount of expertise to share with you!
Our
workshops are motivational and informative with interaction
from the floor being a priority!
We are all real people with real problems and real requirements.
These are addressed in real terms with real solutions.
No "up in the air" razzmatazz to inflate pricing and
baffle the brain! We have a unique method of presentation which
is extremely successful - an 85% "excellence" rating
by attending delegates to date!
Join
our existing base of extremely satisfied clients
and sign up for the next seminar today!!
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enquiries@stafftraining.co.za
Fax: 086 616 0119
Cell: 082 6878583
Call us to enquire about inhouse workshops
Visit our online
learning site
SDL
contributors can claim on the training undertaken through our company.
Click here
for information on claiming from the setas.
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