Latest Blog Posts

Itsy Bitsy Spider
“The itsy bitsy spider climbed up the water spout Down came the rain, and washed the spider out Out came the sun, and dried up all the rain So the itsy bitsy spider climbed up the spout again. Incy Wincy Spider climbed up the tree Down came the snow and made poor Incy freeze Out came the sunshine, and melted all the snow So Incy Wincy Spider had another go.”
Published on 27th of Jul 2018 by Debbie [ read more ]

3 Steps to Being Confident
“Confidence is like a muscle. The more you use it, the stronger it gets.” Confidence is a major part of how we approach different situations and people. We’ve all admired that one person in our group of friends, that co-worker, or that lady walking past us in the mall who seems to naturally exude confidence.
Published on 23rd of Jul 2018 by Shona Potgieter [ read more ]

When the Wheels Come Off...
One of our Trainers yesterday conveyed the interaction between herself and a particularly resistant delegate. This delegate was on customer care training and he was a sales person for a retail store.
Published on 16th of Jul 2018 by Debbie [ read more ]

Ducks in a row...
At Staff Training nearly 60% of our clients are return clients. This means that we often get to meet their new staff members as they go through a series of workshops that the organisation has identified as a minimum entry level requirement.
Published on 9th of Jul 2018 by Debbie [ read more ]

If You See a Dinosaur...
Remember nursery rhymes?
Published on 6th of Jul 2018 by Debbie [ read more ]

The Top 3 Bad Receptionist Habits
And why breaking these habits is so important…
Published on 4th of Jul 2018 by Matt Wood [ read more ]

Motivation and Generational Differences
One of the constant complaints we hear from managers today is this notion that Millennials do not want to work, the idea that they are not prepared to put the effort in for the amount of money they want to earn. In some instances this is described as a state of entitlement. A matter of rights vs responsibility or a matter of privilege with no accountability.
Published on 25th of Jun 2018 by Debbie [ read more ]

One Crucial Step in Team Motivation
If there is one question we can isolate from all the questions we get asked at training it has to be “How do I motivate my staff?”
Published on 20th of Jun 2018 by Debbie [ read more ]

Would you work for you?
I recently penned a blog asking if you would hire you as an employee in your company. I'm going to turn the tables now and ask if you would be prepared to work for someone like you?
Published on 29th of May 2018 by Carolyn Kessler [ read more ]

Would you hire you?
Social conversations generally flow round a few well-worn topics. Spouses, kids, politics, how poor service seems to be endemic in South African companies and so on; eventually taking us down the road to discussions around that activity we love to hate - work.
Published on 18th of May 2018 by Carolyn Kessler [ read more ]

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