“Confidence is like a muscle. The more you use it, the stronger it gets.”
Confidence is a major part of how we approach different situations and people. We’ve all admired that one person in our group of friends, that co-worker, or that lady walking past us in the mall who seems to naturally exude confidence.
One of our Trainers yesterday conveyed the interaction between herself and a particularly resistant delegate. This delegate was on customer care training and he was a sales person for a retail store.
At Staff Training nearly 60% of our clients are return clients. This means that we often get to meet their new staff members as they go through a series of workshops that the organisation has identified as a minimum entry level requirement.
One of the constant complaints we hear from managers today is this notion that Millennials do not want to work, the idea that they are not prepared to put the effort in for the amount of money they want to earn. In some instances this is described as a state of entitlement. A matter of rights vs responsibility or a matter of privilege with no accountability.
I recently penned a blog asking if you would hire you as an employee in your company. I'm going to turn the tables now and ask if you would be prepared to work for someone like you?
Social conversations generally flow round a few well-worn topics. Spouses, kids, politics, how poor service seems to be endemic in South African companies and so on; eventually taking us down the road to discussions around that activity we love to hate - work.
.png)
.png)
.png)
