Latest Blog Posts

5 Tips on How to Handle Angry Customers
I’ll bet every one of us has been in the situation where we were faced with an angry customer. It’s not pleasant - for so many reasons, particularly given the very wise adage: The customer is always right!
Published on 6th of May 2019 by Carolyn Kessler [ read more ]

Disengaged Managers Create Disengaged Employees
I expected two diametrically opposed view-points when I discussed the prospect of four weeks of public holidays with delegates who had been attending recent workshops with Staff Training. My understanding was that the ‘worker bees’ would relish the time off, whilst management would panic, given the resultant loss in productivity.
Published on 25th of Apr 2019 by Carolyn Kessler [ read more ]

Article: Job Sharing- An Uncommon Practice
One of the challenges we face from an HR perspective is how to empower women in the workplace. After all it is not uncommon for a female graduate to be placed in a new job, work hard and fast, be promoted, meet a partner, start a family and go on maternity leave. Returning a few months later, repeat the hard work, just a bit more stressed as her home duties have increased and two years later continuing to add another blessing to the family unit.
Published on 23rd of Apr 2019 by Debbie Engelbrecht [ read more ]

Pressure – Good or Bad?
Delegates often say they work best under pressure; many of them maintain this is their most productive zone.
Published on 17th of Apr 2019 by Carolyn Kessler [ read more ]

People at Work
I was recently approached by a young man who posed the following scenario. He works at a youngish tech company and they employ a programmer, who also happens to be a quadraplegic. The company has a young vibe and they quite often have after work drinks. The week prior, the director, who is not always on site, breezed in with hamburgers for all to enjoy with their drinks. Sounds really good doesn’t it?
Published on 10th of Apr 2019 by Debbie Engelbrecht [ read more ]

The Number 1 Question you need to ask yourself today!
We all get stressed. Life happens and sometimes it can feel like we’re the bulls-eye for Murphy’s arrow. Constantly feeling stressed and focusing on the negative events of the day can cause additional stress and even depression. It’s a vicious cycle…
Published on 5th of Apr 2019 by Shona Potgieter [ read more ]

When is it OK to Shout at a Colleague?
Let's imagine: "Sheila is responsible for a weekly payroll of 540 staff members. She collects, collates and captures everyone’s hours, sick leave etc. and makes the relevant payments. She is pretty much snowed under and mistakes are creeping into her work. They manifest in the worst way possible – incorrect wages for staff members...
Published on 3rd of Apr 2019 by Carolyn Kessler [ read more ]

Don’t let Latent Prejudice Kill Productivity in your Organisation
Unresolved prejudice amongst employees kills productivity! I run a lot of Diversity workshops and am often amazed by two things. Firstly, how much more open we have become when speaking about prejudice and its many forms and secondly, how political correctness effectively stifles open, effective communication.
Published on 25th of Mar 2019 by Carolyn Kessler [ read more ]

Soft Skills: What's the Big Deal?
Soft skills are the 'oil' that keeps the machinery of companies running smoothly.
Published on 15th of Mar 2019 by Carolyn Kessler [ read more ]

EQ vs. IQ
Are you Emotionally Intelligent? It’s not possible for you to answer me unless you have some idea of what Emotional Intelligence actually is.
Published on 13th of Mar 2019 by Carolyn Kessler [ read more ]

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