Companies are becoming more and more aware that an untrained sales person is a serious liability. The ability to sell is a learnt and extremely valuable skill. No matter how personable your representative comes across as being, if they don’t understand the process, they are doomed to be mediocre or fail completely.
Our Business Writing, Report Writing and Minute Taking courses have proven to be up there with our most popular workshops over the 19 years Staff Training has been operating. For a number of very good reasons, namely it's very difficult to compile a cogent letter or written document in your second or, very often, third language.
Do companies see training as an intervention or as an investment into their staff?
In my experience, both of these options can apply. However, the ratio of intervention to investment is vastly skewed on favour of investment.
I recently worked with a group that comprised largely Millennials. When I mentioned this to a friend, she made the 'poor you' face. I understood where she was coming from, because very few people miss out on the opportunity of bashing this generation - it's almost become an international sport!
Have you ever been speaking to someone on the phone and your instinctive feeling is the other person isn't giving you their full attention? You just kind of know they are only half focused on what you have to say?
For those amongst us, who are not particularly emotional beings, life is definitely less complicated. However, the downside of being strongly task-orientated could manifest in our missing emotional cues and misreading situations. For the rest of us mere mortals, who feel strongly about everything, life can certainly be a minefield where we're spending much of our time apologising for outbursts and/or seemingly irrational behaviour!
It is late on a Friday afternoon and I am sitting pondering the effect of Twitter on the world. Okay not the everyday stuff, but the sports stars, celebrities, influencers and politicians using the medium to air their views.
Published on 22nd of May 2019 by Debbie Engelbrecht
We spend a lot of time dissecting what attributes a leader must possess to be effective. In fact we speak about it so frequently, the discussion can easily devolve into the recitation of a trite list of attributes which loses meaning.