CONFLICT – What does that word mean to you? I’d be very surprised if you had no thoughts on this subject. They could largely be positive thoughts – “Yay, now we know there’s a problem, let’s fix it!” or they could be strongly negative thoughts: “Run/keep quiet/fight back”.
Did you know that there is a direct correlation between customer care and staff retention?
It's simple really. When you empower your staff with the ability to give better customer care their stress levels are reduced. Reduced stress levels lead to happier employees, who tend to stay longer.
Published on 11th of Feb 2019 by Debbie Engelbrecht
The damning Agrizzi testimony that we are all by now well aware of has me concerned about the future of South African business.
Firstly it is clear that the level of corruption has stripped our country of much needed wealth, this is not news, we all know this and we see the results on a daily basis.
Welcome back to work all of you who were lucky enough to down tools and head out on holiday.
Once the excitement of a few weeks leave stretching before us is replaced by the reality of a new year, we tend to sit up and take stock of our lives with a view to overhauling all of our bad habits. In fact it’s almost mandatory for us to take a strategic look at the year ahead and set all sorts of wild and wonderful goals – which we seldom ach