Sales for Admin Staff
What is this course about?
To assist admin staff with outbound sales calls and follow up communication with clients amidst the pressures of a daily admin or support function.
This workshop helps delegates who do not have a natural sales inclination to recognise the worth of sales talk and gives them the confidence to perform this portion of their tasks with confidence.
Key content covered
How to Plan your Selling Time
Sales a secondary function - prioritising time is essential
The Importance of Establishing the Correct Contact Person
Building confidence and speaking to the decision maker
Learning to Listen
The strength of good sales
Positive Speech and Sales Talk
Can Do attitudes and building alternatives for a win-win conclusion
The Importance of Making Your Call a Two-Way Conversation
Open ended questions
Product Knowledge - The Importance
Developing killer knowledge
Anticipating Questions
Understanding what objections and FAQ’s your clients may have
Courtesy, Tone of Voice
Being polite and likeable
Confidence and the Professional Approach
You are the expert, going for the close
Closing the Call if it is Negative
Every no takes you one step closer to the yes
Closing the Call if it is Positive
Learning to recognise closing signals
Sales Admin
The job is not done until the paperwork is completed
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 119462 | 4 | 5 | Engage in sustained oral/signed communication and evaluate spoken/signed texts. |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
Run Sales for Admin Staff for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Sales for Admin Staff to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.