Problem Solving and Decision Making
What is this course about?
To assist office administrators and middle management with problem solving, reaching goals and setting of high standards in the smooth operation of the company.
Key content covered
Introduction & Definitions of Problem Solving
Becoming aware of the problems, why solve problems
Different Types of Problems
Understanding the type of problem you are dealing with
Decision Making Trap, Remaining Aware of your Oars!
Objectives, Alternatives, Resolutions
Basic Guideline to Problem Solving from Definition to Resolution
Finding the route through the maze. Different approaches to problem solving including positive ways of problem solving
Problem Solving Techniques / Applying Problem Solving Tools
Fish Bone Diagram
SWOT analysis
Brainstorming, Statement of Infinite Possibilities, The Spider
Mind maps
Plus/Minus/ Interesting Technique
Drill down
Root Cause Analysis
Using De Bono 6 Hat Thinking in collaborative problem solving
Unit standard alignment
| US ID | NQF | Credits | Description |
|---|---|---|---|
| 242817 | 4 | 8 | Solve problems, make decisions and implement solutions |
| 9007 | 2 | 5 | Work with a range of patterns and functions and solve problems |
Compiled for maximum organisational outcome — SETA alternatives are available on request.
Run Problem Solving and Decision Making for your team
Every workshop we publish is also delivered in-house — at your premises anywhere in South Africa and beyond, at one of our venues, or live online. Before we deliver, our course designers can adapt Problem Solving and Decision Making to your team: your industry’s examples in the case work, your real challenges in the exercises, your operational rhythm in the schedule. We meet you, agree the outline together, and only then do you place the order.
In-house rates drop per delegate as the group grows — for larger teams it is usually the more affordable option as well as the better-fitting one.