Problem Solving and Decision Making
To assist office administrators and middle management with problem solving, reaching goals and setting of high standards in the smooth operation of the company.
What it covers
Introduction & Definitions of Problem Solving
Becoming aware of the problems, why solve problems
Different Types of Problems
Understanding the type of problem you are dealing with
Decision Making Trap, Remaining Aware of your Oars!
Objectives, Alternatives, Resolutions
Basic Guideline to Problem Solving from Definition to Resolution
Finding the route through the maze. Different approaches to problem solving including positive ways of problem solving
Problem Solving Techniques / Applying Problem Solving Tools
Fish Bone Diagram
SWOT analysis
Brainstorming, Statement of Infinite Possibilities, The Spider
Mind maps
Plus/Minus/ Interesting Technique
Drill down
Root Cause Analysis
Using De Bono 6 Hat Thinking in collaborative problem solving
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 242817 | 4 | 8 | Solve problems, make decisions and implement solutions |
| 9007 | 2 | 5 | Work with a range of patterns and functions and solve problems |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Problem Solving and Decision Making to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.