Customer Care for Delivery Staff Email Print

Aim/Intro

This half day workshop has been designed to assist the learners with using their communication skills to enhance customer service, adhere to ethical standards in all dealings with clients, provide adequate responses to a client's query or complaint and to assist clients with constructive advice and information. Short, sharp and highly effective, it is pitched at the perfect level for delivery personnel.

Course Content

The important role that customers play

Understanding that they are not an intrusion on your day, but the very reason you are employed

What do clients want when they speak of service and client care?

The basic components of client care simplified

How important is punctuality in today's world?

The role that time plays along with the realities of being on the road

What is considered courteous behaviour and why is it important?

Different cultures, different manners, or not? This includes the basics of the universal body language

What communication skills are necessary to make for a good client interaction?

Recognising the basics required

What is the KISS principle in customer care and why is it important?

Keeping it Simple, Doing it Well

How do we overcome language barriers?

Working in a culturally diverse, multi lingual South Africa

How familiar may we be with clients?

From language to socialising.


This is a ½ day seminar.




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Cape Town2018-07-03
Johannesburg2018-07-03
Durban2018-07-03
Port Elizabeth2018-07-03
Limpopo2018-07-03
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Delegates who attended this course previously did Goods Receiving and Dispatch.

Info on Other Workshops:


Prices:

Cape Town

Johannesburg

Limpopo

Durban

Port Elizabeth

Open Hosted:

R1420

R1520

R1420

R1520

R1300

Inhouse:

On Request

On Request

On Request

On Request

On Request


Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30.
For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.