To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary.
What is Conflict Management?
Why is There Conflict?
Your Own Conflict Handling Modes
Identifying the Stages of Conflict
The relationship Between Competition and Conflict
The Five Modes of Conflict
Creating a Personal Conflict Management Approach
Creating an Organisational Conflict Management Plan
Conflict in itself is not necessarily a bad thing – it is our reaction to conflict that creates either a negative or a positive outcome.
Positive conflict resolution skills are one of the most valuable behavioural tools a human can have and from an organisational point of view it is imperative that we have policies and systems in place to assist us in creating positive outcomes from conflict to avoid the endless time (and resource) wasting that often accompanies negative conflict.
This 2-day workshop deals with individual and group conflict, addresses the role of a mediator and looks at policies that can assist to minimise ongoing conflict.
"The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem." ~ Theodore Rubin