Conflict and Diversity
Two people can witness the exact same interaction and walk away with two completely different versions of what happened.
About the course
This 2-day Staff Training workshop explores how cultural perception and belief systems are formed, examines the media's role in shaping our assumptions, and unpacks the dynamics of power, privilege, and cooperation. The result: staff equipped to recognise misunderstanding before it escalates into conflict.
What it covers
What is Cultural Diversity? How is a Culture Formed? What Sustains Cultural Behaviour?
This module discusses the psychology behind cultural practices and perceptions – how and why they are formed and what their benefits are
The Psychology of Belief Systems
The discussions around the first module are expanded with a view to understanding how our neural pathways are formed based on our experiences, perceptions and beliefs
Can we Continue to Challenge and Shape our Perceptions as Adults?
This module explores our reaction to change, how to manage it effectively and the value of adapting with integrity
The Role of the Media in South African Politics
An analytical exercise covering the role of media and its impact on our behaviour and preconceived ideas
Issues of Conflict and Cooperation, Power and Privilege
We explore the varying levels of assertive/cooperative behaviour; what they are and how they influence us
Understanding the Common Trigger Points
The reasons we experience conflict
Understanding the four stages of conflict
Five Conflict Managing Modes
Understanding the Five Conflict Managing Modes, when to use them and when to avoid them with a strategic approach
Recognising the Strength of Diversity
We emphasise our commonalities – the necessity for recognizing them and using them as a vehicle to achieve positive outcomes through negotiation and collaboration
Culture and Etiquette From Around the World
An in-depth look at South Africa’s unique position as part BRICS and its incumbent cultural norms in relation to our very Euro-centric business environment
Unit standard alignment
| Unit standard | NQF | Credits | Title |
|---|---|---|---|
| 242815 | 4 | 5 | Apply the organisational code of conduct in a work environment |
| 252043 | 5 | 6 | Manage a diverse work force to add value |
| 114226 | 5 | 8 | Interpret and manage conflicts within the workplace |
A credit-bearing SETA version is available on request.
Run it for your team
We can adapt Conflict and Diversity to your industry and your people’s real situations, and run it at your premises, at our venue or as a virtual workshop. We agree the outline with you before you order, and the rate per delegate drops as the group grows.