Business Etiquette and Diversity Email Print


To understand the challenges and harness the strengths of doing business in a multi- cultural society. This course explores latent prejudices and encourages the delegates to move into a solutions based mode through discussion and sharing of real life situations.

The modules covered assist the delegate in identifying appropriate behaviour in the workplace, what is likely to lead to conflict and how to address it professionally.

Course Content

Etiquette, Manners and Diversity

What are they?
Definitions and understanding, past and present
What is our goal with diversity training?


Where culture, etiquette , generation gaps, gender and religious differences and personal preferences overlap
What can I do to integrate better with other personality types

What is Diversity?

What is diversity?
What drives diversity?
Exploring racism, gender bias, religious bias and ageism
How diversity affects us negatively
How to leverage off and celebrate diversity
Diversity and conflict
How can we improve our understanding of each other?

Stress, Etiquette, Diversity and Emotional Intelligence

Understanding the role stress plays in our communication and EQ choices
What can you do to improve your communication?

Being mindful of your brand and company values

Aligning of professional behaviour to the company brand and values
Sharing the workspace
One Team, One Goal
How can I behave more professionally?

The duration of this seminar is 1 day(s).

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Cape Town2018-09-17
Port Elizabeth2018-11-06
Book Inhouse

Very clear and to the point - made me think! ~ Renata

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Cape Town
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Delegates who attended this course also went on to do Developing your Management Potential I.
Delegates who attended this course previously did Assertiveness.

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Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30.
For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.