To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. In our diverse working environment with numerous cultures represented, it is necessary for all South Africans to attend this course at least once in their business careers.
Etiquette and manners - What are they?
An in depth understanding of these and their importance
An attitude - analysing personality traits and how they affect our success
Daily Etiquette, Procedures and Protocol
Office etiquette, courteous colleagues, procedures, protocol and communication
Professionalism in the workplace
Understanding professionalism, accountability and work ethic
Time and Personal Space
Understanding our diversity and how it affects our perceptions
The Etiquette of Communication
Effective communication skills
How to use this medium effectively
Handling the call successfully
"Etiquette is the noises you don't make while you are drinking soup." ~ Unknown
A workshop for those who wish to understand and explore the concept of international business etiquette.
In a country such as ours where there are so many different cultures, we are bound to find disagreeable behaviour in others.
In this workshop we address these issues along with the "new" set of behaviours that will be brought to the country as our BRICS alliances become stronger. A definite must have!
Prices include VAT @ 15%
All our full day open hosted workshops commence at 08:30 and end at 16:30.
For inhouse workshops we will travel for anything between one and 16 delegates.
All course material, lunch and refreshments are provided.