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What are the qualities of a sales person How to keep yourself on an even keel – good days or bad Defining your market. Where do you find leads for your market How to organize your day What other back-up procedures you need to consider The importance of establishing the correct contact person Sales Talk – yes/yes questions The importance of making your call a two way conversation Product knowledge – the importance Being in control of the call – anticipating questions Courtesy Confidence Tone of voice Respecting time vs. reaching your objective Positive Speech Professional Speech Industry Speech Closing the call if it is negative. Closing the call if it is positive Admin time! Key Performance Indicators to measure yourself on Realistic Expectations Motivation

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Prices:	Cape Town	Johannesburg	Limpopo	Durban
Open Hosted:	R1100-00	R1300-00
Inhouse:	from R6000-00	from R7500-00	from R6000-00	from R6000-00

Prices exclude VAT @ 14%
All our open hosted workshops commence at 08:30 and end at 16:30.
All course material, lunch and refreshments are provided.