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Venues:
Encore Conference Center, Northlink College, Panorama, Cape Town
and
Ferndale Guest Lodge, Ferndale, Johannesburg
Inhouse
bookings taken
To
suggest or query new workshop topics please click
here
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Advanced
Communications Workshop
Course
Structure
Basic communication overview
Understanding People DISC Client approach
Body Language Analysis
Setting boundaries / Assertiveness
Understanding and working with criticism
Understanding your own prejudices
Communicating with superiors
Authority Levels
This
workshop is for
Those who have a minimum of
5 years working experience, or who have attended our customer
care workshop.
Not
available as an open workshop in Johannesburg.
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Assertiveness
Skills Training
Course Structure
What is Assertiveness?
What is it not?
Getting to know and understand people!
Personality types - Understanding yourself
Handling conflict and aggression
Giving and Accepting criticism
Being Assertive at Work
Assertiveness Techniques
Confidence and good self-esteem
This workshop is for
Any person who would like to improve their assertiveness
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Business
Writing Skills
Course
Structure
The
Six C's of Business Writing Skills
Opening and Closing Formats
. Getting the right tone to your business letter
. Writing in Plain English
Using business terminology and grammar correctly
Writing powerful headings
E-mail specifics
This workshop is for
Call Center Agents and Client Support Personnel
Only available as inhouse workshops
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Customer
Care Training
Course Structure
Taking a moment to reflect.
What do you believe in and what motivates you?
Attitude and aptitude - is it a myth?
Practical applications
Confidence Building
-hints, tips, exercises
Determining your personal vision
Exploring the psyche of a customer.
Effective communication skills
(3 part session)
Developing your skills levels.
Exploring the psyche of your colleagues.
How self responsibility can change your attitude to life! (motivational)
This workshop is for:
Inbound Call Center Operators
Inhouse retail staff
Receptionists and Secretaries
Middle Management
Any person who has interaction with the public in their working
environment.
Not
available as an open workshop in Johannesburg.
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Developing Your Management Potential
Course Structure
What are the attributes of a good manager?
Making the transition from worker to manager
Understanding people
Understanding your management style
Understanding your role in the organisation
Setting goals and standards
Empowering by delegation
Failing to learn
Arbitration and mediation
Organisation and time management
This workshop is for
Junior Managers
Supervisors
Promotion Candidates
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Wow!
What have you done? The delegates are returning to work on a high.........and
have sustained it for weeks now! The directors have requested
that we continue to use your services on an inhouse basis for
the remainder of 2003 and the whole of 2004! Well done!
Client Service ~May 2003. |
Thank
you! As usual your approach is refreshing and I am exhausted from
all the new data my mind has to process!
Management Skills Training ~August 2004
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I
want to thank you for you extreme patience in helping me overcome
(mostly my own) sales barriers. It has been ages since I laughed,
learnt and earned as much as during the past month!
Telesales Training ~ March 2003 |
Proposed
Schedule of Dates for the remainder of 2004
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Venues
Encore Conference Center
Northlink College
Rothschild Avenue
Panorama
Cape Town
Ferndale Lodge
Pine Road
Ferndale
Randburg
Johannesburg
Please see our FAQ page for prices
Make a reservation now!
bookings@stafftraining.co.za
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In
addition to the course material being collated from various
sources, authors and individuals with many years experience
and knowledge to their advantage, the speakers are all professionals
with a tremendous amount of expertise to share with you!
Our
workshops are motivational and informative with interaction
from the floor being a priority!
We are all real people with real problems and real requirements.
These are addressed in real terms with real solutions.
No "up in the air" razzmatazz to inflate pricing and
baffle the brain! We have a unique method of presentation which
is extremely successful - an 85% "excellence" rating
by attending delegates to date!
Join
our existing base of extremely satisfied clients
and sign up for the next seminar today!!
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enquiries@stafftraining.co.za
Fax: 086 616 0119
Cell: 082 6878583
Call us to enquire about inhouse workshops
Visit our online
learning site
SDL
contributors can claim on the training undertaken through our company.
Click here
for information on claiming from the setas.
index of workshops (home page)
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our mission
learnandearn
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50Skills
- Job opportunities for the over fifties
Helping
the over fifties of South Africa find work. Employers - offer jobs on
the site or search for able and willing employees with years of valuable
experience. This is a free service for both employers and employees.
I have never had so much fun in my life
and I was absolutely terrified to go to the workshop at first!
Thank You!
Frontline November 2005! |
I have been doing presentations for the last 20 years and before
tea time I realised that I was learning more than I had in a long
time!
Thank you for your refreshing approach to life!
Presentation Skills - November 2005! |
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