Building a Strong Frontline - [website] Published: 22nd of Feb 2011 by: (c) Staff Training Reporter
We strive to have neat, clean, efficient buildings to run our businesses from in the hopes of running at maximum productivity whenever we can, but is this enough?
In many cases a clean, uncluttered environment can be the difference between doing well and doing extraordinarily well, and numerous businesses are now looking at ways in which they can simplify their processes and streamline the day-to-day running of the company so their energy can be expended where it matters – maximising the bottom line.
But a chain, in this case your business, is only as strong as its weakest link, and even the most efficient systems in the world won’t get you the results you’re after if your staff aren’t properly prepared.
And this begins right at the front desk with your receptionists. In fact, your frontline staff are probably the most important tool you have when presenting your corporate image and failure to impress on this front can lead to irreparably bad press.
According to Staff Training, a South African soft skills training company, there are several factors receptionists need to pay heed to if they are to be successful endorsements for the company.
Among these, body language, posture and habits, attitude, the receptionist’s environment, effective communication (telephonic and otherwise) and professional conduct are all aspects that require special attention if the receptionist is going to be a truly effective ‘shop window’ for your business.
The importance of knowing the company background and the scope of the actual receptionist position is also stressed
The point is, your staff’s professionalism, skills levels and knowledge all affect how people perceive your company before they actually get a look at the building and its workings, and this is especially true when it comes to your receptionists.
Staff Training deals with these issues on a daily basis and also offers a number of free training and HR tools on its website to help equip South Africa’s business people with what it takes to be truly successful.
(c)Matt Wood
Staff Training
Real Solutions for Real People
Matt is employed by Staff Training, a soft skills training company dealing with these topics and issues on a daily basis. You are welcome to re-use and/or re-publish this article, but please ensure that this final acknowledgment paragraph and link accompanies it. Thank you! The Staff Training team.
http://www.stafftraining.co.za
