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Latest Blog Posts

5 Tips to Instantly Improve Your Customer Service
It’s true that customers who experience good service are more likely to spend money in your shop and return afterwards than customers who receive poor service.
Published on 16th of May 2013 by Miss Knowitall [ read more ]

Why Good Customer Service is Vital
While you may not always be able to control pricing, market trends, or how your location affects business, one thing you consistently have control over is the level of customer service your business achieves.
Published on 13th of May 2013 by Miss Knowitall [ read more ]

What's all the Fuss?
We’ve got some super-duper exciting news to share!
Published on 9th of May 2013 by Miss Knowitall [ read more ]

Win an Assertiveness Workshop
Do you have the confidence to speak up and be heard, say no when it’s in your best interest and ask for help when you really need it?
Published on 6th of May 2013 by Miss Knowitall [ read more ]

5 Ways to Immediately Improve Your Confidence
Confidence plays a key role in how well we perform and interact in our daily lives. What follows are a few tips on how to improve your confidence right now.
Published on 3rd of May 2013 by Miss Knowitall [ read more ]

5 Effective Assertiveness Techniques
How often do you use assertiveness techniques to make sure your boundaries aren’t being crossed?
Published on 30th of Apr 2013 by Miss Knowitall [ read more ]

Why Women Need to be More Assertive at Work
Although in recent years more women have been steadily entering the workforce, there are still inequalities and prejudices present in the workplace that sometimes require an assertive approach.
Published on 29th of Apr 2013 by Miss Knowitall [ read more ]

How to be more assertive in your writing
So you’ve decided that your emails beating around the bush aren’t getting you anywhere and you’re going to have to take a more direct approach, but how do you go about being more assertive in your writing?
Published on 25th of Apr 2013 by Miss Knowitall [ read more ]

An Excuse to be Unassertive
“I don’t really have time to help but if I say no people might get upset and stop liking me, so maybe I’ll just catch up on my extra work at home tonight.”
Published on 23rd of Apr 2013 by Miss Knowitall [ read more ]

Quick Tips on Being Assertive
Setting boundaries and making sure they aren’t overstepped can be difficult for people new to assertiveness. Try these easy tips to get the ball rolling…
Published on 22nd of Apr 2013 by Miss Knowitall [ read more ]

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